Quality Policy

Thinkforward, S.L. is a young company dedicated to national and international transport of food and non-food liquids. Its fundamental objective is to provide clients with a service that meets their demands, providing real solutions to specific problems, complying with and respecting current legislation. To strengthen the commitment to Quality, the Organization has a Quality Management system in accordance with the international standard UNE-EN-ISO 9001: 2015.

Quality is a company commitment and an individual responsibility of each member of the collective, which must be reflected in concrete actions that internally and externally reflect an image of Thinkforward S.L. that identifies with the professionalism and quality of service to our clients.

To achieve maximum customer satisfaction, we will apply and orient our system to achieve the following objectives:

  • Constantly monitor that we respond at all times to the demands and expectations of customers.
  • Commit to compliance with all regulations and laws that apply to us and standards of those organizations and/or groups of which we are part.
  • Provide adequate means so that all personnel can freely identify and eliminate obstacles that prevent improving quality in their workplace to achieve continuous improvement.
  • Consider continuous improvement a permanent objective that increases the quality perceived by our customers.
  • Correct non-conformities that occur, while putting means in prevention to avoid repetition.
  • Consider the execution of service deadlines, punctuality and maintaining trust between our customers and suppliers as key points in the daily management of the company.
  • Foster a participatory environment among employees, integrating into the common objective and improving communications that facilitate teamwork, individual recognition and suggestions for improvement.

Thinkforward S.L. commits to periodically review this Quality Policy to ensure its adequacy to organizational, technological and environmental changes. This policy is publicly available and is actively promoted so that all members of the organization and interested parties understand and participate in its implementation.

Management

March 2025